Effective Date: 19.09.2024
Welcome to ChildMind AI (“we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and websites childmindai.com, childmind.ai (collectively, the “Service”).
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
1. Information We Collect
1.1. Personal Information
When you register or use our Service, we may collect the following personal information:
- Contact Information: Name, email address.
- Account Credentials: Password (stored securely in encrypted form).
- Child Profile Details: Name (can be fictional), age, gender, characteristics, avatar.
- Payment Information: When making purchases, we may collect necessary data to process payments (e.g., credit card number, billing address). All payment data is processed by our payment providers and is subject to their privacy policies.
1.2. Usage Data
We may collect information on how you access and use the Service (“Usage Data”):
- Device Information: Device type, operating system, unique device identifiers, mobile network information.
- Log Data: IP address, browser type, pages visited, date and time of use, time spent on pages.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience.
1.3. AI Interaction Data
- Chat Conversations: Interactions with the AI child simulator and “Emergency Help” feature.
- User-Generated Content: Any information you provide during the use of the Service.
1.4. Location Data
- We may collect information about your location if you grant us permission.
1.5. Data from Third Parties
- Social Media: If you connect through social media accounts, we may receive information from those accounts per your settings.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain the Service: Personalize your experience and manage your account.
- To Process Transactions: Facilitate purchases, subscriptions, and payments.
- To Improve the Service: Analyze usage to enhance features and functionality.
- Communication: Send updates, newsletters, marketing materials, and respond to inquiries.
- Customer Support: Provide assistance and support.
- Legal Compliance: Comply with applicable laws, regulations, and policies of platforms like Google Play and Apple App Store.
- Security: Detect and prevent fraud or other unauthorized activities.
3. Legal Basis for Processing Personal Data (GDPR Compliance)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:
- Consent: You have given consent for processing your data.
- Contract Performance: Processing is necessary for the performance of a contract with you.
- Legal Obligation: Compliance with a legal obligation.
- Legitimate Interests: Processing is in our legitimate interests (e.g., improving our Service) and does not override your rights.
4. Disclosure of Your Information
We may disclose your information in the following circumstances:
- Service Providers: To third-party companies that assist us in operating the Service (e.g., hosting, analytics, payment processing).
- Legal Requirements: If required by law or in response to valid requests by public authorities.
- Business Transfers: In connection with a merger, sale, or asset transfer.
- With Consent: With your consent for a specific purpose.
We do not sell your personal information to third parties.
5. Data Retention
We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy:
- Account Information: Until you delete your account or withdraw consent.
- Usage Data: For internal analysis purposes, generally retained for a shorter period.
6. Transfer of Data
Your information, including personal data, may be transferred to—and maintained on—servers located outside your country, where data protection laws may differ.
- EEA Users: We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and GDPR.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Sensitive data is encrypted during transmission using SSL/TLS.
- Access Controls: Restricted access to personal information.
- Regular Audits: Our security practices are regularly reviewed and updated.
8. Your Data Protection Rights (GDPR and CCPA Compliance)
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure (Right to be Forgotten): Request deletion of your personal data.
- Restriction: Request restriction of processing your data.
- Data Portability: Receive your data in a structured, commonly used format.
- Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.
- Object to Processing: Object to the processing of your personal data under certain conditions.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, please contact us at privacy@childmindai.com.
9. Children’s Privacy
Our Service is intended for use by adults. We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.
- Parental Responsibility: Parents and guardians are responsible for supervising their children’s use of the Service.
- No Collection from Children: We do not knowingly collect personal information from children under 13.
- Data Deletion: If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information.
10. International Users
By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, Russia, Poland, and other countries where data protection laws may differ.
11. Third-Party Services and SDKs
Our Service may contain links to third-party websites or services and may include third-party SDKs (Software Development Kits):
- Compliance with App Store Policies: We ensure that third-party integrations comply with Google Play and Apple App Store policies.
- No Control Over Third Parties: We have no control over and assume no responsibility for the content or practices of third-party services.
- Review Policies: We encourage you to review the privacy policy of every site or service you interact with.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service:
- Types of Cookies: Session cookies, preference cookies, security cookies, analytics cookies.
- Purpose: To operate the Service, enhance user experience, and analyze usage.
- Your Choices: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time:
- Notification: We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date.”
- Significant Changes: If changes are significant, we may provide additional notice (e.g., via email).
- Continued Use: Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@childmindai.com
15. Compliance with Laws and Regulations
We comply with applicable data protection laws and regulations, including but not limited to:
- General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
- California Consumer Privacy Act (CCPA) for residents of California.
- Children’s Online Privacy Protection Act (COPPA) for users under 13 in the United States.
- Google Play and Apple App Store Policies: We adhere to the privacy and data protection guidelines established by Google and Apple.
16. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy:
- Contact DPO: You can contact our DPO at privacy@childmindai.com
17. Artificial Intelligence (AI) and Automated Decision-Making
Our Service uses Artificial Intelligence (AI) to simulate interactions:
- Data Processing: Interactions with the AI are processed to provide the Service.
- No Automated Decisions with Legal Effects: We do not make automated decisions that have legal or similarly significant effects on you.
18. User-Generated Content
Any content you generate, including chat messages and descriptions of personal situations, may be processed to provide and improve the Service:
- Anonymization: We may anonymize data for research and development purposes.
- Confidentiality: We treat your content with confidentiality and do not disclose it to unauthorized parties.
19. Opt-Out Choices
You may opt-out of certain data processing activities:
- Marketing Communications: You can unsubscribe from marketing emails by following the instructions in the email or contacting us.
- Analytics: To opt-out of analytics tracking, adjust your device settings or use provided opt-out mechanisms.
- Push Notifications: You can disable push notifications by changing your device settings.
20. Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of:
- Poland
21. User Consent and Account Management
- Account Deletion: You can delete your account at any time through the account settings in the app.
- Withdrawal of Consent: You may withdraw your consent for data processing by contacting us, which may affect your ability to use the Service.
22. Data Breach Procedures
In the event of a data breach:
- Notification: We will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.
- Mitigation Measures: We will take necessary steps to mitigate the breach and prevent future occurrences.
23. Payments and In-App Purchases
- Third-Party Payment Providers: We use third-party services for payment processing (e.g., Google Play Billing, Apple In-App Purchases).
- Compliance: We comply with payment policies of Google Play and Apple App Store.
- Security: Payment information is encrypted and transmitted securely.
24. Advertising
- Third-Party Advertising: We do not display third-party ads that collect personal data without consent.
- Compliance with Policies: Any advertising complies with Google Play and Apple App Store policies.
25. Sensitive Permissions
- Access to Personal Data: We request only the permissions necessary for the app’s functionality.
- User Control: You can manage permissions through your device settings.
Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Legal requirements may vary based on jurisdiction and specific circumstances. We recommend consulting with a qualified attorney to ensure compliance with all applicable laws and regulations, as well as the specific policies of Google Play and Apple App Store.
If you have any questions or need further assistance, please do not hesitate to contact us at privacy@childmindai.com.