1. Overview

At Child Mind, we prioritize customer satisfaction. If you’re not entirely satisfied with your subscription or purchase, we’re here to help. This policy outlines the conditions under which you may request a refund or cancel your subscription.

2. Subscription Cancellation

• Monthly and Annual Subscriptions: Users can cancel their subscription at any time through the account settings within the app or by contacting customer support.

• Cancellation Timing:

• If you cancel a monthly subscription, your access to premium features will remain available until the end of the current billing cycle.

• For annual subscriptions, cancellation will result in continued access until the end of the current subscription year.

3. Refund Policy

• Free Trial: If your subscription started with a free trial, you may cancel at any time before the trial period ends to avoid being charged.

• Refund Eligibility:

• Refunds are available for first-time annual subscriptions if requested within 14 days of purchase, provided you have not used the app’s premium features extensively during this time.

• Monthly subscriptions are generally non-refundable unless there is a specific issue that prevents usage (e.g., technical errors or accidental charges).

4. How to Request a Refund

• To request a refund, please contact our support team at [email protected] within 14 days of your purchase. Include the details of your subscription, reason for the refund, and any supporting information.

5. Non-Refundable Situations

Refunds will not be granted under the following conditions:

• The request is made after the 14-day refund window for annual subscriptions.

• Substantial use of premium features during the refund eligibility period.

• Monthly subscriptions beyond the initial billing cycle.

6. Exceptions

We understand that special circumstances can arise. If your situation is not covered under this policy, please contact us. We review cases individually and aim to provide a fair resolution.

This policy ensures transparency for users while balancing fair business practices.