Privacy Policy | ChildMind

Privacy Policy

Effective Date: April 7, 2025

Welcome to ChildMind AI ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and websites childmindai.com and childmind.ai (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms, please refrain from using the Service.

1. Information We Collect

1.1 Personal Information

  • Contact Information: name and email address
  • Account Credentials: encrypted password
  • Child Profile Data: name (can be fictional), age, gender, avatar, behavioral attributes
  • Payment Data: handled by Google Play, Apple, or Stripe, subject to their policies

1.2 Usage Data

  • Device info, OS, unique IDs, IP address, browser type
  • Log data including session duration, pages accessed

1.3 Analytics

We use Google Analytics, Appsflyer, Meta SDK, and Customer.io SDK to track referral source, browser language, and app activity. These do not include direct personal identifiers unless explicitly provided.

1.4 Chat & AI Interaction Data

Some interactions, such as chat simulations and emergency requests, are processed using artificial intelligence technologies to generate responses. These systems are designed for real-time processing only and do not retain your personal data or link responses to your identity. We recommend not entering any sensitive medical or personal information in chat messages.

1.5 Location Data

Location may be collected if permission is granted through device settings.

1.6 Data from Social Media

If login is via social platforms, we may receive data based on your profile and your settings on those services.

2. How We Use Information

  • To provide, maintain, and personalize the Service
  • To process transactions and manage subscriptions
  • To improve app functionality and fix bugs
  • To send service updates and occasional marketing
  • To ensure platform compliance and respond to legal obligations

3. Legal Basis for Processing (GDPR)

  • Consent from the user
  • Performance of contract
  • Legal obligation compliance
  • Legitimate interests (e.g., app improvement, fraud prevention)

4. Disclosure of Information

  • To service providers for hosting, analytics, and payment processing
  • To authorities if required by law
  • During business transfers (e.g., acquisition or merger)
  • With explicit user consent

5. Data Retention

Data is retained indefinitely unless you delete your account. After deletion, your personal data is removed within 14 days. Backups are kept for 30 days for disaster recovery.

6. International Transfers

Your data may be processed in Poland and other countries. We ensure GDPR compliance by using EU-hosted infrastructure.

7. Security Measures

  • SSL/TLS encryption for data in transit
  • Access controls and regular audits
  • Role-based permissions for sensitive data access

8. User Rights (GDPR, CCPA)

  • Access, correction, deletion, portability
  • Withdraw consent at any time
  • Right to restrict or object to processing
  • Non-discrimination for exercising rights
  • Email: [email protected]

9. Children’s Privacy

The Service is intended for adults. We do not knowingly collect data from children under 13. If we discover such data, we delete it immediately.

10. Third-Party Services & SDKs

We integrate third-party SDKs for analytics and communication. We ensure compliance with Google Play and Apple App Store privacy guidelines. We do not control their privacy practices and advise reviewing them independently.

11. Cookies

Cookies are used to improve user experience and measure traffic. You can disable cookies in browser settings.

12. Marketing & Notifications

Marketing emails are sent only to opted-in users. Each message includes an unsubscribe link. Push notifications can be disabled through your device settings.

13. Account Controls

Users may delete their account at any time in the app. Data will be permanently erased within 14 days.

14. Governing Law

This policy is governed by the laws of Poland. It applies to users in Poland, Georgia, Kazakhstan, UK, USA, Canada, and other supported countries.

15. Contact

If you have questions, email us at: [email protected]

Last Updated: April 7, 2025